Customer Support

Top questions

• How do I uninstall the software?
• I have lost my registration info. How do I get replacement?
• What is considered a personal, non-commercial use?
• How do I install the full version of the software?
• My license key does not work. What do I do?

Browse all questions

• Downloading and Installing
  • How do I uninstall the software?
  • How do I install the full version of the software?
  • Is your software available for Mac?
  • Setup program says that the file is corrupted.
  • Download links do not work. How do I get the software?
  • Setup password does not work. What do I do?
• Ordering, Licensing and Activation
  • I have lost my registration info. How do I get replacement?
  • What is considered a personal, non-commercial use?
  • My license key does not work. What do I do?
  • My e-mail address was rejected by your order form.
  • How do I purchase a site or an academic license?
  • I have paid, but have not received any information.
  • Why do I have to pay VAT tax?
  • Can I get your product on a CD?
  • How do I get the product, I have purchased?
  • About Surfblocker Connect subscriptions.
• Updates and Upgrades
  • How do I get the updates?
• Allowing and blocking websites
  • How do I allow access to specific site while blocking everything else?
  • How do I block access to specific site?
  • Some of the allowed website content is blocked.
• Allowing and blocking programs and services
  • How do I allow to use e-mail while Internet is blocked?
  • How do I allow software updates while internet is blocked?
  • How do I allow a range of IP addresses?
  • How do I allow Microsoft Office clipart?
  • How do I allow internet radio?
  • How do I allow system time synchronization?
• Compatibility questions
  • Can Surfblocker be used with a Proxy server?
  • Does Surfblocker work on a 64-bit Windows?
  • Can Surfblocker be run on a server, without installing on workstations?
  • How do I run Surfblocker on older Windows?
• Solving general errors and problems
  • I can't uninstall. The program asks "Please close all instances of Surfblocker."
  • Internet works even if it is in blocked state (Block everything).
  • Solving error: Some of Surfblocker components are not running properly.
  • Surfblocker password does not work anymore.
  • Surfblocker does not work when I log into another user account.
  • My anti-virus says that your software contains virus (false alarm).
• Protecting against circumvention
  • How do I prevent users from exiting Surfblocker without a password?
  • How do I stop users abusing schedule by changing system time?
  • How secure is Surfblocker, can it be bypassed?
• Misc problems and questions
  • How do I allow Internet access only for a specific user?
  • How do I copy settings from one computer to another one?
  • The Schedule is not working as intended.
  • Surfblocker settings are not removed after uninstall.
  • How do I hide the Surfblocker tray icon?
  • Why do I see the old user name in the quota and schedule windows?

Search answers

Other options & tools

• Lost license key recovery
  Recover lost or never-received license key and download information.
• Customer self-help forum (not monitored)
  Find answers, exchange experience and post your questions to other users.
• Browse documentation
  Browse contents of the Surfblocker online documentation.
• Contact support team
  If your question is not answered on our support pages, please do not hesitate to contact us.